The Sinu platform includes infrastructure and critical applications, and is built with proven technology with your data security as a top priority. Whenever appropriate our platform utilizes cloud technologies – or SaaS (Software as a Service) – for the critical applications and infrastructure we provide as part of our all-inclusive service. As a result, our platform minimizes your technology infrastructure and hardware, so it is not only more secure, it is more cost-effective than traditional in-house technology management solutions for nonprofits. And with unlimited service included in the fee, IT costs are more predictable and your budgeting process is easier.
At Sinu, we believe your success is our success and that's why we offer a wide suite of IT services in one affordable all-inclusive fee; you will find that many of these services are not typically included in the standard services offered by other technology management companies. We facilitate vendor relations to ensure all technologies work together effectively. Business Intelligence reports, including hardware replacement cycle information and vendor reports, are available on demand to provide real-time information to inform mission-critical strategic planning. We are also familiar with many mission-critical applications specific to nonprofits, including constituent relationship management (CRM) systems such as Salesforce, DonorPerfect, and Raiser’s Edge.
Communications and collaboration are simplified for your employees with Sinu’s solution, which includes hosted email, PDA synchronization and support, and remote user solutions. Whether you have one location, several satellite offices, occasional telecommuters, or associates travelling across the country, they will remain seamlessly connected and productive.
To reduce downtime, we anticipate problems before they occur by conducting ongoing network monitoring, regular on and off-site data back-up and security, the latest anti-malware and anti-spam applications, and automatic application updates and patching.
With Sinu, you only pay for the IT support services you need. We also accommodate changes in employees quickly. We can easily set up emails, server access, and other services for new employees. If someone leaves your organization, we can secure their data and be sure their exit goes smoothly. Either way, we adjust the fee according to the number of actual employees we support in your organization each month.
Sinu also provides unlimited onsite and remote IT support services for nonprofits. So, if someone in your organization just needs a bit more training on the system, we provide it at no additional charge. We believe that when you and your employees can spend less time managing IT, more time is devoted to fulfilling your mission.
Here at Sinu, we believe that by understanding your organizations goals, we can help you use our technology to manage and maximize your organizational capacity by ensuring productive employees who have access to the technology they need how and when they need it.
At Sinu, we believe your success is our success and that's why we offer a wide suite of business and nonprofit IT managed hosting services in one all-inclusive fee not typically included in other standard technology management contracts, such as supporting industry-specific applications.
As your IT Department, Sinu can support your mission critical systems and is familiar with most industry-specific applications. It is our goal to have seamless integration between the Sinu platform and your industry-specific applications, so we not only work with your organization to find the best IT solutions, we can also facilitate vendor relations to make sure all aspects of your technology work together effectively.
Today, many organizations are inspired to rethink their IT infrastructure and software because most critical applications, such as donor management programs, Adobe Creative Suite, payroll, and bookkeeping, have an SaaS strategy that was not available a few years ago.
More cloud tools are being developed all the time, so we work with our customers to regularly reevaluate cloud solutions. This give us a better idea of the data and tasks that an organization's IT infrastructure should be supporting and where we can make improvements. As an IT service provider, we help our customers assess their technology, we consider whether there is a smooth way for them to capitalize on these opportunities to reduce the risk of data loss and possible disruption, while taking advantage of cloud efficiencies. When appropriate, we can suggest a number of different phased SaaS strategies.
At Sinu, our service is less about IT and more about managing and maximizing your organizational capacity by ensuring productive employees who have access to data and applications how and when they need it. We understand that when you and your employees can spend less time managing IT, more time is devoted to the bottom line. That’s why we believe…your success is our success!
Sinu was founded in 2000 on a simple premise: people matter, things don’t. In other words, technology is just one more tool to help employee productivity and support the goals of your organization and it’s our job to deliver reliable IT support services for your employees.
In 2000, few people could anticipate the coming decade of technological innovations that would permanently change the landscape of how we do business. Businesses were inundated with new hardware and software – each offering a promise of added employee productivity and business profitability, but most of these solutions were priced beyond the reach of small businesses and nonprofits.
Sinu believed – and still believes – that our customers should have access to the competitive advantages delivered by proven technologies, best practices, and superior IT support usually only accessible to big businesses with big IT budgets.
While Sinu’s platform has always been built on enterprise best practices and network security, and as more technologies become available and affordable, we add the services our customers need to stay competitive only after research and testing proves them reliable. Reliable mobility, file share, data security, and mobile device support are all critical to employee productivity today and are included in our affordable flat-fee service.
We also realize that information and data is required to inform business decisions…but it needs to be accessible and easy to understand. That’s why we provide Business Intelligence reports on demand to help you make better decisions for your business.
As an IT services company, we are in a fortunate position that the cloud – or SaaS (Software as a Service) – for the critical applications and infrastructure we provide to our customers allows us to offer an affordable service that reduces the need for expensive IT infrastructure. Our platform also offers the best data protection available on the market along with data and email recovery and restore capabilities to minimize disruptions.
While the Sinu platform has evolved over the past decade, our dedication to customer service has remained the same – we offer unlimited technical support to your employees as part of the inclusive fee. This not only makes your team more productive, it eliminates the need for in-house IT support.
At Sinu, we are a bit obsessed about offering the most reliable and efficient IT support services for superior customer experience and employee productivity. So give us a call if you have a question about new technologies that emerge – we’d love the opportunity to discuss what we are currently testing, share best practices, and demonstrate how the Sinu platform can be maximized to keep your employees happy and productive.
Sinu delivers an all-inclusive, outsourced IT department for small business and non-profits called the Sinu IT Solution. Our service is an outsourced technology “department” providing IT infrastructure and unlimited support for a fixed monthly fee based on the number of people that use Sinu's service in your organization.
On average, our customers experience a 60% savings with Sinu’s IT support service as compared with traditional in-house IT departments and consultants. How do we do this? We choose enterprise technology that’s appropriate for small business, with an emphasis on reliability. We implement solutions to protect one of your most important assets – your data. And we minimize infrastructure, because a room full of servers is a cost center that’s no longer a competitive advantage.
Because of our relationships with our vendors, we are able to provide $40,000 worth of upgrades that most small businesses and nonprofits typically do not – or cannot – take advantage of due to high cost of investing in and maintaining these solutions with a traditional in-house IT department. With these upgrades offered as part of the Sinu service, customers typically experience immediate superior functionality and data protection.
When IT companies get paid to fix problems, they can’t really be expected to prevent them. With Sinu’s IT management service, instead of charging to fix problems we provide and support your IT infrastructure for a flat monthly fee with unlimited support. For your organization that means there are no surprise costs for the extra support your new employee needs or when your CEO asks for remote access support when away on vacation. For us at Sinu, that mean's we have an incentive to provide service that is reliable. We also constantly monitor the health of your IT, so we can anticipate problems before they occur.
It’s a win-win…you pay less for better, more reliable technology, and we provide seamless service that minimizes problems and downtime.
Here at Sinu we believe our mission should be aligned with the goals of your organization. We have built an all-inclusive fee structure that provides an incentive for us to be proactive with your IT management and anticipate problems before they occur. When IT companies get paid to fix problems, where is the incentive for them to prevent them? Unlike traditional technology support companies, Sinu is rewarded for success, not failure.
Sinu provides an affordable solution to improve IT functionality and data security by escaping the cycle of redundant custom solutions traditionally developed for small businesses and nonprofits. We believe that our customers should have access to the competitive advantages delivered by proven, enterprise grade technologies, best practices, and superior IT support usually only accessible to big businesses with big IT budgets. We choose technology that’s appropriate for small business, with an emphasis on reliability. We implement solutions to protect your data, which is valuable, instead of your hardware, which is not. And we minimize infrastructure to decrease costs and risk.
We believe…people matter, things don’t. In other words, technology is just one more tool to help employee productivity and support the goals of your organization and it’s our mission to deliver reliable IT services and superior customer support.
Sinu was founded in 2000 on a simple premise: people matter, things don’t. In other words, technology is just one more tool to help employee productivity and support the goals of your organization and it’s our job to deliver reliable service for your employees.
Sinu’s service is best suited for organizations that have between 10 and 300 employees and value employee productivity and data security. Sinu has customers across the country with a concentration along the Eastern Seaboard, from Washington, D.C. to Portland, Maine.
Sinu wraps all of the essential technology services in an affordable, fixed-price service suite called the Sinu Solution. There is no hardware or software to buy, and our service includes unlimited support. Our fee is based on the number of employees in your organization we support, so you only pay for what you need. With no hidden costs, limited infrastructure, and unlimited service, budgeting for your IT is finally easy.
Our customers typically experience a savings of over 60% compared with traditional IT. However, decreased cost does not mean less technology... our service includes nearly $40,000 of infrastructure and software upgrades, superior functionality, and improved data security.
Sinu's affordable fixed-fee service includes essential IT infrastructure and support services including:
Sinu is a private IT company headquartered in New York City, with offices in Portland, Maine and Washington, D.C. The company has been recognized by Inc. 500|5000 for three years in a row as one of the fastest growing companies in the country. It has also been recognized by MSPMentor as one of the top Managed Service Providers (MSPs) in the world, and by ICIC as one of the fastest growing inner city companies in the U.S.
Technology continues to evolve at lightning speed, and the options grow exponentially. Most businesses do not have the time or expertise to assess all these options, not to mention the distraction and the risk that can result from adopting technologies that are not reliable or cannot meet your companies needs. Sinu curates your technology so you can focus on your business goals.
Sinu works with dozens of technology partners to provide an all-inclusive suite of services for our customers. Our solution provides all essential infrastructure and applications for your business or nonprofit. For over 10 years, Sinu’s platform has been built on enterprise best practices and network security. However, because the needs of our customers are constantly changing, we are continually assessing emerging technologies and add the services our customers need to stay competitive once we have found the most appropriate and reliable technology solutions.
Additionally, our IT support team specializes in these ‘partner’ applications in order to provide your employees with fast, reliable support. Because our platform is built using these partner applications, our tech support team includes specialists in these technologies and are very efficient at supporting them for your organization.
Because of our relationships with our vendors, we are able to provide $40,000 worth of upgrades that most small businesses and nonprofits typically do not – or cannot – take advantage of due to high cost of investing in and maintaining these solutions with a traditional in-house IT department. With these upgrades offered as part of Sinu’s IT services, customers typically experience immediate superior functionality and data protection. Sinu can also provide faster deployment of technology to quickly meet your organization’s changing needs. When needed, additional technological resources can be available to you in a matter of hours instead of the weeks it would take most in-house IT departments to order hardware, load the software and install the servers.
From enterprise business solutions, to data back-up and restore, to remote access and email solutions…Sinu works with its partners to provide these services – and more – as part of our all-inclusive service. And with unlimited customer support included in the fee, we have a strong incentive to select partners that help us provide your organization with technology that is reliable and user-friendly.
Our IT management service can serve as an outsourced technology “department” for small business and nonprofits, or can add capacity to your current IT department by providing day-to-day support for your employees and infrastructure.
Sinu's all-inclusive business IT services begin with CTO-level consultation. Each customer has a senior account manager that can provide CTO-level consulting to help your company navigate through the vast – and ever-changing – array of technology options and maximize the Sinu platform to best meet your organizational goals.
Our IT support team specializes in the technologies offered as part of the Sinu platform, providing superior customer service by quickly addressing any issues and supporting employees as they become familiar with the platform. We also provide day-to-day IT services for your infrastructure by monitoring your network and protecting data with regular backups.
While our goal is to prevent problems before they occur, we understand that you may need IT support from time to time, so Sinu provides user-initiated remote technical support for each of your employee's desktops. When we can't resolve an issue remotely, we send an engineer to your office as part of the service.
And if someone in your organization just needs a bit more support – maybe synching a mobile device or setting up a remote office – we can do that too. We believe that when you and your employees can spend less time managing IT, more time is devoted to fulfilling your mission.
Over the years, Sinu has received several awards for business growth, community service, and technology management. We are extremely proud of these awards and credit our growth to our loyal customers, some who have been with us since we first opened our doors over 10 years ago.
However, we are most proud of the recognition and thanks our Sinu clients give us on a regular basis. When we provide an affordable IT solution that is reliable and helps our customers succeed…then we have achieved our mission.
Here are a few examples of how we define success…
"Sinu has managed our IT through staff increases and a relocation. We rely on them so we can focus on inspiring more kids to reach their potential." (Ted Smith, Executive Director, New Heights, New York City)
"Sinu's cloud-based tools allow me to work from the set, in the production studio, or wherever my next adventure takes me." (Doug Liman, Filmmaker,New York City)
"At SIECUS, information is everything. From advocacy to education, we rely on Sinu's enterprise-class communication tools and predictable pricing." (Jason Osher, Chief Operating Officer, SIECUS, Washington DC & New York City)
"With several businesses to run, I don't have time for an IT repairman. I need a partner who will prevent issues. Sinu provides reliable technology and service so that I can focus on my customers." (Philippe Lajaunie, Owner, Brasserie Les Halles & CEO, Veeq Group, New York City)
While our greatest resource is our people – the senior management team and experienced IT specialists that provide day-to-day support for our customers – the following pages provide IT technology resources to help inform business and IT decisions.
Our ‘Sinu in the News’ page offers insight on Sinu’s role as a thought-leader for both technology and business topics. We are proud to be quoted in some of the most important publications covering upcoming business and technology trends, including Crain’s New York Business, ZDNet, Inc. Magazine, CRN, and On Wall Street.
Sinu’s monthly newsletter includes tech tips and best practices, as well as deeper insight into business and technology trends that affect our customers mission critical decisions. Click here to sign up for our email newsletter.
Sinu’s blog called “Playing with Sand” is an opportunity to share our thoughts about business and technology trends in order to help our customer navigate through the ‘buzz’ around the vast array of emerging technologies. Contributing authors include Sinu co-founders Larry Velez (CTO) and John Christie (COO). Topics may include Business Intelligence, hardware replacement cycles, IT for remote workforces, cloud migration plans, and cell phone use on airplanes.
‘What Sinu is Reading’ includes links to anything we find interesting from a variety of topics. While we are constantly reviewing technology trends, our interests also include business and entrepreneurship. We are infinitely curious about what makes other organizations successful and try to learn from them and share best practices…whether a nonprofit or small business.
Contact Sinu if you have a question about new technologies that emerge – we’d love the opportunity to discuss what we are currently testing, share best practices, and how technology can be maximized to keep your employees happy and productive.