customer relationship management

‘High touch’ over high tech: What people want from customer service today by Larry Velez, co-founder and CTO

For decades, most businesses have been working off the same customer service model. You help someone complete a purchase and trouble shoot a few simple problems. But, today’s customers need more. They are coming to customer service with more complex issues and only after trying to resolve problems themselves.

Tips on selecting the right website builder (and avoiding costly custom coding)

While we are not web developers, Sinu strives to be a source of info for all things tech for our customers, and many ask our advice about website development and design. Since we started our business over 10 years ago, we have always recommended using custom website builder services.